DIGNITY GROUP (Pty) Limited
Registration Number: 2017/085106/07
(“the Company”)
MANUAL
Published in terms of the Promotion of Access to Information Act, No. 2 of 2000
CONTENT
1.1 Dignity Group is a registered Financial Service Provider with FSP 44875. This information manual is published in terms of Section 14 of the Promotion of Access to Information Act No. 2 of 2000 hereinafter referred to as the (“the Act”). This policy explains how you can submit requests for access or corrections to records in terms of the Promotion of Access to Information Act 2 of 2000 (the Act).
1.2 The Act gives effect to the provisions of Section 32 of the Constitution which provides for the right to access to information held by another person that is required for the exercise and/or protection of rights under this Act.
1.3 The purpose of this manual is to foster and nurture a culture of transparency and accountability by affording any person the right of access to information to enable them to exercise and protect all their rights to the full extent.
1.4 The purpose of this Manual is to set out procedures to be followed and criteria that must be met by any person to request access to records in the possession or under the control of the company.
This manual can be accessed on our website at www.dignitygroup.co.za or by requesting a copy by email from the Information Officer at compliance@dignitygroup.co.za.
Dignity group’s main purpose is to provide administrative assistance for funeral and health cover to our clients covering the Eastern Cape, Free State, Gauteng, Kwa Zulu Natal, Limpopo, Northwest, Northern Cape, and Western Cape.
Persons designated/duly authorised persons:
Information Officer – Pauline Kariuki
Postal address – Postnet Suite 307, Private Bag X9063, East London, 5200
Physical Address – 8 Balfour Road, Unit 1 Vincent, East London, 5247
Telephone number – 0861 777 100 086
Fax number – 600 0476
Email – compliance@dignitygroup.co.za
A guide to the Act and the rights of requesters is available from the https://inforegulator.org.za website. The South African Human Rights Commission has compiled a section on PAIA which contains information as may reasonably required by a person who wishes to exercise any right contained in the Act. The guide is available on the South African Human Rights Commission website at www.sahrc.org.za.
Any queries on PAIA and POPIA may be directed to:
South African Human Rights Commission
Promotion of Access to Information Act Unit
Research and Documentation Department
Private Bag 2700
Houghton
Johannesburg
2041
Information Regulator
Braampark, Forum 3
33 Hoofd Street
Braamfontein
Johannesburg
2001
JD House, 27 Stiemens Street,
Braamfontein,
Johannesburg,
2001
Telephone number: (011) 484 8300
Fax number: (011) 484 7146/7
Website: www.sahrc.org.za
E-mail: PAIA@sahrc.org.za
Website: www.justice.gov.za/inforeg
E-mail: inforeg@justice.gov.za
6.1 Dignity Group will treat all your personal records as confidential, even if you are no longer a client of ours. As a rule, we will not share anything about your personal information including other persons and or companies. By law, there are only four exceptional situations when we will share your information without written permission.
Records available in accordance with other legislation
The Company has records available in terms of various laws, including:
6.2 The following steps must be considered before submitting a request:
6.2.1 Are you entitled to use the Act to request access?
6.2.2 Does the information requested exist in the form of a record?
6.2.3 Is the record in the possession or under the control of Dignity Group?
6.2.4 is the Form of Request signed?
The Company takes the privacy and protection of personal information very seriously and will only process personal information in accordance with the current POPIA legislation. Accordingly, the relevant personal information privacy principles contained in POPIA relating to the processing thereof will be applied to any personal information processed by the Company.
We process personal information for a variety of purposes, including but not limited to the following:
Dignity Group may refuse a request to divulge information subject to the provisions of the Act. The grounds for refusal are outlined in Chapter 4 of part 2 of the Act, and include mandatory protection of:
9.1.1 Commercial information of the third party
9.1.2 Certain confidential information
9.1.3 Safety of individuals, and protection of property
9.1.4 Records privileged from production of legal proceedings.
9.1.5 Economic interests and financial welfare of the Republic of South Africa and commercial activities of the public body.
9.1.6 Certain information pertaining to operations of the public bodies.
9.1.7 Dignity Group may also refuse requests that are frivolous and vexatious or that will lead to substantial and unreasonable diversion of resources or may cause leakage of data as in the POP Act.
9.2 A requester seeking access to information from Dignity Group or any other party, must complete the prescribed online form, submit it to the Deputy Information Officer by email to compliance@dignitygroup.co.za.
9.3 Dignity Group may share the personal information of our data subjects for any of the purposes outlined in Section 8 of the Act, with the following:
9.4 REQUEST PROCEDURE
9.4.1 When a form is filled, it must allow the Company to at least identify:
9.4.2 The requester must also:
9.5 Dignity Group will process the request within 14 days, unless the requester has given the company special reasons for needing the information sooner subject to the approval of the Information Officer.
9.6 Dignity Group shall use digital channels to inform the requester if we grant or deny access.
9.7 The decision will be available on request.
9.8 Any requests received on behalf of another person, the person requesting access to the information must submit proof that they are acting on behalf of another person, and provide capacity acting under to the reasonable satisfaction of the Deputy Information Officer.
10.1 Reasonable technical and organisational measures have been implemented for the protection of personal information processed by Dignity Group and its operators. In terms of POPIA, data processor are third parties that process personal information on behalf of the Company.
10.2 The company continuously implements and monitors technical and organisational security measures to protect the personal information held, against unauthorised access, as well as accidental or wilful manipulation, loss, or destruction.
10.3 The company will take steps to ensure that data processors that process personal information on behalf of the Company apply adequate safeguards as outlined above.
10.4 The company will only transfer personal information across South African borders when the relevant business transactions or situation requires trans-border processing, we will do so only in accordance with POPIA requirements; or if the data subject consents to transfer of their personal information to third parties in foreign countries.
10.5 The company will take steps to ensure that data processors are bound by laws, binding corporate rules or agreements that provide an adequate level of protection and uphold principles for reasonable and lawful processing of personal information, in terms of POPIA.
10.6 The company will take steps to ensure that data processors that process personal information in jurisdictions outside of South Africa, apply adequate safeguards as outlined in section above.
11.1 A requestor is required to pay the prescribed fees (R50.00) before a request will be processed;
11.2 If the preparation of the record requested requires more than the prescribed period (14), a deposit shall be paid (of not more than one third of the access fee which would be payable if the request were granted);
11.3 A requestor may lodge an application with a court against the tender/payment of the request fee and/or deposit;
11.4 Records may be withheld until fees have been paid.
11.5 Proof of payment with reference of policy number must accompany the form.
11.6 Please send your request using the prescribed form available on the company website at www.dignitygroup.co.za.
11.7 Address your record to the Compliance department at compliance@dignitygroup.co.za. The above requirements apply to requests either than personal requests.
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About 1+9 Burial Plan
*This product provides cover for you, as the policyholder, your spouse, children or extended family members who are below the age of 65 years..
*Claim payouts for children aged between 0-5 years is 25%, for ages between 6-13 years is 50% and for age 14 years and older is 100% of total sum insured.
Benefits
Administered by Dignity Group, an authorised financial services provider FSP 44875 and underwritten by King Price Life Insurance Limited, a licensed insurer in terms of the Insurance Act, 2017. Registration Number 1948/029011/06 (Authorised FSP: No 47235).
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About Pensioner Plan
*A maximum of 10 children will be covered per policy. Children will enjoy cover up to the age of 21 years unless they are full time students then the cover will continue up to 25 years subject to proof being supplied.
*Claim payouts for children aged between 0-5 years is 25%, for ages between 6-13 years is 50% and for age 14 years and older is 100% of total sum insured.
Benefits
Administered by Dignity Group, an authorised financial services provider FSP 44875 and underwritten by King Price Life Insurance Limited, a licensed insurer in terms of the Insurance Act, 2017. Registration Number 1948/029011/06 (Authorised FSP: No 47235).
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About Kin Care Plan
*Cover for children continues after the age of 21 years.
Benefits
Administered by Dignity Group, an authorised financial services provider FSP 44875 and underwritten by King Price Life Insurance Limited, a licensed insurer in terms of the Insurance Act, 2017. Registration Number 1948/029011/06 (Authorised FSP: No 47235).
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About Single Family Plan
Benefits
Administered by Dignity Group, an authorised financial services provider FSP 44875 and underwritten by King Price Life Insurance Limited, a licensed insurer in terms of the Insurance Act, 2017. Registration Number 1948/029011/06 (Authorised FSP: No 47235.
Please follow below steps
Kin Care, Family & Pension Plan My Family Plan 1+9 Burial Plan
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About My Family 4 & 6
Administered by Dignity Group, an authorised financial services provider FSP 44875 and underwritten by King Price Life Insurance Limited, a licensed insurer in terms of the Insurance Act, 2017. Registration Number 1948/029011/06 (Authorised FSP: No 47235.
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About My Family
Administered by Dignity Group, an authorised financial services provider FSP 44875 and underwritten by King Price Life Insurance Limited, a licensed insurer in terms of the Insurance Act, 2017. Registration Number 1948/029011/06 (Authorised FSP: No 47235.
