Claims & Documents

claims

Dignity Group claims
process.

1. Step 1

You must submit your valid claim to Dignity Group within Twelve (12) months of your death event.

How to claim:

Policy must have completed a period of six (6) calendar months and must have six (6) premiums paid, to qualify for a claim. In the event of a claim for assistance:
Please call Dignity Group at: Tel 0861 777 100.
You can download Claims document fill in and email to claims@dignitygroup.co.za or fax to 086 600 0476.

2. Step 2

A fully completed King Price claim form – obtained from Dignity Group.
A certified computerised copy of the official death certificate of the deceased – issued by the Department of Home Affairs.
A certified copy of the deceased’s ID document.
A certified copy of the ID document of the person making the claim.
A fully completed SAPS statement in cases where the death was due to unnatural causes and a certificate of release, if applicable.
A notification of death form (BI 1663) completed by the doctor who certified the death or an affidavit.
A letter from the funeral parlour confirming that the deceased’s remains are with them (must be on a letterhead).
Burial order issued by the Home Affairs.
Other supporting documents (such as proof of marriage or proof of relationship to children) if applicable.
In the case of a stillbirth, you need to give King Price a notification of the stillbirth (BI 1663) or a copy of the antenatal card and a letter from the hospital.
A Stamped Bank Statement of the beneficiary (the person who will receive the payout).
Any other information King Price requires from you.

3. Step 3

All claims will be processed efficiently and quickly and will be paid out in 48 hours if all the correct documentation is submitted.

Documents

View & download the documents that you need.

Amendment Form

Claim Form

Complaint Form

Cancellation Form

Cancellation
Form

Mandate/Debit Order Form

Police Report Form

Police Report
Form

Policy Conversion Form

SASSA Stop Order Form

Replacement of Policy Advice Record Form

Stop Order Form

Refund Form

Reinstatement Form

1+9 Burial Plan

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About 1+9 Burial Plan

*This product provides cover for you, as the policyholder, your spouse, children or extended family members who are below the age of 65 years..
*Claim payouts for children aged between 0-5 years is 25%, for ages between 6-13 years is 50% and for age 14 years and older is 100% of total sum insured.

Benefits

Policy holder must be the premium payer
Maximum age of entry for all policy members is 64 years.
All member’s full I.D number will be required at application stage.
Your policy incepts on the 1st day of the month in which your first premium is paid.
There is 6 months waiting period for natural deaths. Waiting period is calculated from policy inception. Policy must have completed a period of 6 calendar months and must have 6 premiums paid in full, to qualify for a claim.
A 6 months waiting period for all members pertaining to natural death is applicable.
Accidental deaths are covered upon receipt of the first premium and policy must be active. There is a 12 months waiting period applicable for death by suicide.

Administered by Dignity Group, an authorised financial services provider FSP 44875 and underwritten by King Price Life Insurance Limited, a licensed insurer in terms of the Insurance Act, 2017. Registration Number 1948/029011/06 (Authorised FSP: No 47235).

Pensioner Plan

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About Pensioner Plan

*A maximum of 10 children will be covered per policy. Children will enjoy cover up to the age of 21 years unless they are full time students then the cover will continue up to 25 years subject to proof being supplied.
*Claim payouts for children aged between 0-5 years is 25%, for ages between 6-13 years is 50% and for age 14 years and older is 100% of total sum insured.

Benefits

Policy holder must be the premium payer
Maximum cover for additional children is R5000.
All children covered in this policy must either be biological or legally adopted children.
Your policy incepts the month we receive the first premium.
Waiting period is calculated from the inception date. A policy must have completed a period of 6 calendar months and must have 6 premiums paid in, to qualify for a claim.
A 6 months waiting period for all members pertaining to natural death is applicable.
Accidental death will be covered after the first premium has been received, policy must be active
12 months waiting period for death by suicide
A life insured enjoys cover if premiums are paid
Should the insured amount be increased at any time, a new waiting period will apply to the increased portion of the insured amount.
Should an additional member be added after the inception of the policy, a new waiting period will apply to the additional person.
When your policy misses one (1) month’s premium payment and, in case of a claim, the value of the outstanding premium will be deducted from the claim amount.
Should the next premium not be received on the premium due date, such policy will lapse. A lapsed policy is considered cancelled and no further collection attempts will be made.
If a premium under a policy has not been paid on its due date, the policyholder will be informed within 15 days after missing the premium payment of the outstanding premium due.
If the Policy benefit lapses due to non-payment of premiums, the Policyholder may apply for reinstatement of cover
Reinstatement will be allowed within 2 months from the effective lapse date, without imposing a new waiting period. The remaining period of a waiting period that had not yet passed at the time of lapse, will however still apply and outstanding premiums have to be paid in order for a reinstatement of cover to occur. Reinstatement of cover is not allowed at claim stage.

Kin Care Plan

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About Kin Care Plan

Cover is applicable for a Family or a Single parent, extended family and up to 10 own, legally adopted, or foster children.

*Cover for children continues after the age of 21 years.

Benefits

Cover is applicable for a family, single parent, extended family and up to 10 own, legally adopted or foster children.
Your policy incepts on the 1st day of the month in which your first premium is paid.
There is 6 months waiting period for natural deaths. Waiting period is calculated from policy inception. Policy must have completed a period of 6 calendar months and must have 6 premiums paid in, to qualify for a claim.
12 months waiting period is applicable for death by suicide. Accidental deaths are covered upon receipt of first premium, policy must be active.
Minimum premium per policy is R 99.

Single Family Plan

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About Single Family Plan

This product provides cover for you as the policyholder, your spouse, children, and extended family members.

Benefits

This product provides cover for you as the policyholder, your spouse, children, and extended family members.
Your policy incepts on the 1st day of the month in which your first premium is paid.
There is 6 months waiting period for natural deaths. Waiting period is calculated from policy inception. Policy must have completed a period of 6 calendar months and must have 6 premiums paid in full, to qualify for a claim.
12 months waiting period is applicable for death by suicide. Accidental deaths are covered upon receipt of first premium, policy must be active.
Minimum premium per policy is R 99.

Dignity Group Applications

Please follow below steps

Please select your Policy product from below
Download the application form and fill it in
Email the application to newbusiness@dignitygroup.co.za or drop it at your nearest branch
One of our consultants will get in touch with you.

Kin Care, Family & Pension Plan My Family Plan 1+9 Burial Plan

Value Plan

My Family 4 & 6

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About My Family 4 & 6

My family 4 and my family 6 provides cover for you as the policy holder, your immediate family and extended family members all under the age of 65 years.
Additional extended family members below 85 years may be added at an additional cost.
Your policy incepts on the 1st day of the month in which your first premium is paid.
There is 6 months waiting period for natural deaths. Waiting period is calculated from policy inception.
Policy must have completed a period of 6 calendar months and must have 6 premiums paid in, to qualify for a claim.
Accidental deaths are covered upon receipt of the first premium and policy must be active. There is a 12 months waiting period applicable for death by suicide.
Minimum premium per policy is R 99.

My Family Cash Back Plan

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About My Family

My Family plan provides cover for a policyholder, his/her immediate family and extended family members.
Maximum entry age for Policyholder and Spouse is below 70 years.
Maximum entry age for any Extended Members on the Family plan is below 85 years.
A maximum of 6 children will be covered under the immediate family package.
Your policy incepts on the 1st day of the month in which your first premium is paid.
There is 6 months waiting period for natural deaths. Waiting period is calculated from policy inception. Policy must have completed a period of 6 calendar months and must have 6 premiums paid in, to qualify for a claim.
12 months waiting period is applicable for death by suicide. Accidental deaths are covered upon receipt of first premium, policy must be active.
Minimum premium per policy is R 99.
Policyholder will receive a cash back benefit after 60 months, if all 60 premiums have been paid and there were no claims during the 60 months period.